{"id":8963,"date":"2025-07-24T16:20:20","date_gmt":"2025-07-24T07:20:20","guid":{"rendered":"https:\/\/www.alli-ex.com\/?p=8963"},"modified":"2025-07-24T16:20:20","modified_gmt":"2025-07-24T07:20:20","slug":"business-support-2-2-2","status":"publish","type":"post","link":"https:\/\/www.alli-ex.com\/?p=8963","title":{"rendered":"Nh\u00e2n Vi\u00ean Ch\u0103m S\u00f3c Kh\u00e1ch H\u00e0ng (M\u00e1y POS\/PC POS)"},"content":{"rendered":"\n<p><strong>GOAL: <\/strong><em>Responsible for Alliex\u2019s merchant care services by answering incoming calls from Alliex\u2019s merchants, receive merchants\u2019 complaint &amp; feedback, improve quality of Alliex\u2019s services.<\/em><\/p>\n\n\n\n<p><strong>JOB RESPONSIBILITIES<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Install POS machine to merchants<\/li>\n\n\n\n<li>Management and resolve customer complaints<\/li>\n\n\n\n<li>Training to customers<\/li>\n\n\n\n<li>Identify and escalate issues to line manager<\/li>\n\n\n\n<li>Inform to related Department\/ Partners to solve merchant\u2019s problem<\/li>\n\n\n\n<li>Complete call logs and reports &#8211;\u00a0 Other duties as assigned<\/li>\n<\/ul>\n\n\n\n<p><\/p>\n\n\n\n<p class=\"has-black-color has-text-color has-link-color wp-elements-9f021b2a402e8640bfdee7bf24d7732f\"><strong>JOB REQUIREMENTS<\/strong><br><strong>Education:<\/strong><\/p>\n\n\n\n<p>&#8211; Bachelor degree and above<\/p>\n\n\n\n<p><strong>Experience:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>At least 01 year of experiences of callcenter or merchant care services.<\/li>\n<\/ul>\n\n\n\n<p><strong>Knowledge and Skills:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Basic Knowledge card payment industry<\/li>\n\n\n\n<li>Communication skill<\/li>\n\n\n\n<li>MS Office software (Word, Excel, Power point)<\/li>\n\n\n\n<li>Team-work<\/li>\n\n\n\n<li>Being honest<\/li>\n\n\n\n<li>Maintaining confidence and trust<\/li>\n\n\n\n<li>Following the rules<\/li>\n\n\n\n<li>Conduct yourself in proper manner<\/li>\n\n\n\n<li>Treat others members fairy<\/li>\n\n\n\n<li>Loyalty to company and vendors<\/li>\n\n\n\n<li>Carry yourself &#8211; 100% effort<\/li>\n\n\n\n<li>Representation of Facts<\/li>\n\n\n\n<li>Confidentiality<\/li>\n<\/ul>\n\n\n\n<p><strong>WORKING LOCATION: Keangnam Landmark 72, Pham Hung, Yen Hoa, Hanoi<\/strong><br><strong>WORKING TIME:<\/strong>&nbsp;Monday \u2013 Friday &amp; 9:00 AM \u2013 6:00 PM<\/p>\n\n\n\n<p><strong>CONTACT US<\/strong><\/p>\n\n\n\n<p>Ms. Phuong Lai &#8211; HR Team \u2013 Email: phuong.lt@alli-ex.com<\/p>\n","protected":false},"excerpt":{"rendered":"<a href=\"https:\/\/www.alli-ex.com\/?p=8963\"><img width=\"300\" height=\"193\" src=\"https:\/\/www.alli-ex.com\/wp-content\/uploads\/2025\/01\/tuyen-dung.png\" class=\"alignleft tfe wp-post-image\" alt=\"\" decoding=\"async\" loading=\"lazy\" \/><\/a><p>GOAL: Responsible for Alliex\u2019s merchant care services by answering incoming calls from Alliex\u2019s merchants, receive merchants\u2019 complaint &amp; feedback, improve quality of Alliex\u2019s services. JOB RESPONSIBILITIES JOB REQUIREMENTSEducation: &#8211; Bachelor degree and above Experience: Knowledge and Skills: WORKING LOCATION: Keangnam Landmark 72, Pham Hung, Yen&#8230;<\/p>\n","protected":false},"author":1,"featured_media":8914,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[246],"tags":[],"class_list":["post-8963","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-careers"],"_links":{"self":[{"href":"https:\/\/www.alli-ex.com\/index.php?rest_route=\/wp\/v2\/posts\/8963","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.alli-ex.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.alli-ex.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.alli-ex.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.alli-ex.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=8963"}],"version-history":[{"count":1,"href":"https:\/\/www.alli-ex.com\/index.php?rest_route=\/wp\/v2\/posts\/8963\/revisions"}],"predecessor-version":[{"id":8964,"href":"https:\/\/www.alli-ex.com\/index.php?rest_route=\/wp\/v2\/posts\/8963\/revisions\/8964"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.alli-ex.com\/index.php?rest_route=\/wp\/v2\/media\/8914"}],"wp:attachment":[{"href":"https:\/\/www.alli-ex.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=8963"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.alli-ex.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=8963"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.alli-ex.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=8963"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}