{"id":9458,"date":"2026-02-25T11:35:48","date_gmt":"2026-02-25T02:35:48","guid":{"rendered":"https:\/\/www.alli-ex.com\/?p=9458"},"modified":"2026-02-25T11:35:48","modified_gmt":"2026-02-25T02:35:48","slug":"business-support-2-2-3-2-2-3","status":"publish","type":"post","link":"https:\/\/www.alli-ex.com\/?p=9458","title":{"rendered":"IT Operation Officer (Shift Work) (24*7*365)"},"content":{"rendered":"\r\n\r\n\r\n<p><strong>JOB RESPONSIBILITIES<\/strong><\/p>\r\n<ol>\r\n<li><strong>Common<\/strong><\/li>\r\n<\/ol>\r\n<ul class=\"wp-block-list\">\r\n<li style=\"list-style-type: none;\">\r\n<ul>\r\n<li>IT Service Monitoring through monitoring system<\/li>\r\n<li>Monitoring data backup through backup system and batch jobs through job scheduler<\/li>\r\n<li>Incident Initial Solving and Escalation to next level of support<\/li>\r\n<li>Operational Reporting during own shift hour<\/li>\r\n<\/ul>\r\n<p>&nbsp;<\/p>\r\n<ol start=\"2\">\r\n<li><strong> Shift <\/strong><\/li>\r\n<\/ol>\r\n<ul>\r\n<li>Managing and training IT operators in own shift team<\/li>\r\n<li>Ensuring Operational Reporting exactly during own shift hour<\/li>\r\n<li>Forward the Operational Reporting to next shift team and stakeholders.<\/li>\r\n<li>Make a conference call with stakeholders according to incident level<\/li>\r\n<li>Incident Manager in own shift team<\/li>\r\n<li>Proactively monitor signs of incidents may be caused and solve them initially<\/li>\r\n<li>Ensure effective and efficient Management of day-to-day Data center Operations<\/li>\r\n<li>Ensure Data Center is compliant with physical security &amp; safety policies and procedures<\/li>\r\n<\/ul>\r\n<\/li>\r\n<\/ul>\r\n<!-- \/wp:list -->\r\n\r\n<!-- wp:paragraph -->\r\n<p>&nbsp;<\/p>\r\n<!-- \/wp:paragraph -->\r\n\r\n<!-- wp:paragraph {\"style\":{\"elements\":{\"link\":{\"color\":{\"text\":\"var:preset|color|black\"}}}},\"textColor\":\"black\"} -->\r\n<p class=\"has-black-color has-text-color has-link-color\"><strong>JOB REQUIREMENTS<\/strong><br \/><strong>Education:<\/strong><\/p>\r\n<!-- \/wp:paragraph -->\r\n\r\n<!-- wp:paragraph -->\r\n<p>&#8211; Bachelor degree and above<\/p>\r\n<!-- \/wp:paragraph -->\r\n\r\n<!-- wp:paragraph -->\r\n<p>&nbsp;<\/p>\r\n<!-- \/wp:paragraph -->\r\n\r\n<!-- wp:paragraph -->\r\n<p><strong>Experience:<\/strong><\/p>\r\n<ul class=\"wp-block-list\">\r\n<li style=\"list-style-type: none;\">\r\n<ul>\r\n<li>\r\n<ul>\r\n<li>Minimum 3 years of experience in IT shift operators<\/li>\r\n<li>Experience in IT Service Monitoring (through monitoring system<\/li>\r\n<li>Experience in Monitoring data backup through backup system<\/li>\r\n<li>Experience in Monitoring batch jobs through job scheduler<\/li>\r\n<li>Experience in Monitoring abnormal activities through CCTV in Data Center<\/li>\r\n<li>Experience in Incident Initial Solving and Escalating to next level of support<\/li>\r\n<li>Detect Incident and decide the level of incident.<\/li>\r\n<\/ul>\r\n<p>&nbsp;<\/p>\r\n<\/li>\r\n<\/ul>\r\n<p><strong>\u00a0<\/strong><\/p>\r\n<p><strong>Key competencies<\/strong><\/p>\r\n<ol>\r\n<li>Team work<\/li>\r\n<li>Creative thinking<\/li>\r\n<li>Precise analysis ability<\/li>\r\n<li>Full of responsibility<\/li>\r\n<li>Strong communication\/interpersonal skills<\/li>\r\n<\/ol>\r\n<\/li>\r\n<!-- \/wp:list-item --><\/ul>\r\n<!-- \/wp:list -->\r\n\r\n<!-- wp:paragraph -->\r\n<p>&nbsp;<\/p>\r\n<!-- \/wp:paragraph -->\r\n\r\n<!-- wp:paragraph -->\r\n<p><strong>WORKING LOCATION: Keangnam Landmark 72, Pham Hung, Yen Hoa, Hanoi<\/strong><br \/><strong>WORKING TIME:<\/strong><\/p>\r\n<p><strong>Day Shift: \u00a0\u00a0\u00a008:00 ~ 17:00 (1hour break)<\/strong><\/p>\r\n<p><strong>Night Shift: \u00a014:00 ~ 23:00 (1hour break)<\/strong><\/p>\r\n<p><strong>Working on Saturdays, Sundays, and public holidays<\/strong><\/p>\r\n<!-- \/wp:paragraph -->\r\n\r\n<!-- wp:paragraph -->\r\n<p>&nbsp;<\/p>\r\n<!-- \/wp:paragraph -->\r\n\r\n<!-- wp:paragraph -->\r\n<p><strong>CONTACT US<\/strong><\/p>\r\n<!-- \/wp:paragraph -->\r\n\r\n<!-- wp:paragraph -->\r\n<p>Ms. Phuong Lai &#8211; HR Team \u2013 Email: phuong.lt@alli-ex.com<\/p>\r\n<!-- \/wp:paragraph -->","protected":false},"excerpt":{"rendered":"<a href=\"https:\/\/www.alli-ex.com\/?p=9458\"><img width=\"300\" height=\"193\" src=\"https:\/\/www.alli-ex.com\/wp-content\/uploads\/2025\/01\/tuyen-dung.png\" class=\"alignleft tfe wp-post-image\" alt=\"\" decoding=\"async\" loading=\"lazy\" \/><\/a><p>JOB RESPONSIBILITIES Common IT Service Monitoring through monitoring system Monitoring data backup through backup system and batch jobs through job scheduler Incident Initial Solving and Escalation to next level of support Operational Reporting during own shift hour &nbsp; Shift Managing and training IT operators in&#8230;<\/p>\n","protected":false},"author":1,"featured_media":8914,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[246],"tags":[],"class_list":["post-9458","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-careers"],"_links":{"self":[{"href":"https:\/\/www.alli-ex.com\/index.php?rest_route=\/wp\/v2\/posts\/9458","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.alli-ex.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.alli-ex.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.alli-ex.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.alli-ex.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=9458"}],"version-history":[{"count":1,"href":"https:\/\/www.alli-ex.com\/index.php?rest_route=\/wp\/v2\/posts\/9458\/revisions"}],"predecessor-version":[{"id":9459,"href":"https:\/\/www.alli-ex.com\/index.php?rest_route=\/wp\/v2\/posts\/9458\/revisions\/9459"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.alli-ex.com\/index.php?rest_route=\/wp\/v2\/media\/8914"}],"wp:attachment":[{"href":"https:\/\/www.alli-ex.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=9458"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.alli-ex.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=9458"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.alli-ex.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=9458"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}