IT Operation Officer (Shift Work) (24*7*365)

JOB RESPONSIBILITIES

1. Common

• • IT Service Monitoring through monitoring system
  • Monitoring data backup through backup system and batch jobs through job scheduler
  • Incident Initial Solving and Escalation to next level of support
  • Operational Reporting during own shift hour

   

  2. Shift
  • Managing and training IT operators in own shift team
  • Ensuring Operational Reporting exactly during own shift hour
  • Forward the Operational Reporting to next shift team and stakeholders.
  • Make a conference call with stakeholders according to incident level
  • Incident Manager in own shift team
  • Proactively monitor signs of incidents may be caused and solve them initially
  • Ensure effective and efficient Management of day-to-day Data center Operations
  • Ensure Data Center is compliant with physical security & safety policies and procedures

 

JOB REQUIREMENTS
Education:

– Bachelor degree and above

 

Experience:

• • • Minimum 3 years of experience in IT shift operators
    • Experience in IT Service Monitoring (through monitoring system
    • Experience in Monitoring data backup through backup system
    • Experience in Monitoring batch jobs through job scheduler
    • Experience in Monitoring abnormal activities through CCTV in Data Center
    • Experience in Incident Initial Solving and Escalating to next level of support
    • Detect Incident and decide the level of incident.

     

   

  Key competencies

  1. Team work
  2. Creative thinking
  3. Precise analysis ability
  4. Full of responsibility
  5. Strong communication/interpersonal skills

 

WORKING LOCATION: Keangnam Landmark 72, Pham Hung, Yen Hoa, Hanoi
WORKING TIME:

Day Shift:    08:00 ~ 17:00 (1hour break)

Night Shift:  14:00 ~ 23:00 (1hour break)

Working on Saturdays, Sundays, and public holidays

 

CONTACT US

Ms. Phuong Lai – HR Team – Email: phuong.lt@alli-ex.com