Nhân Viên Chăm Sóc Khách Hàng (Máy POS/PC POS)

GOAL: Responsible for Alliex’s merchant care services by answering incoming calls from Alliex’s merchants, receive merchants’ complaint & feedback, improve quality of Alliex’s services.

JOB RESPONSIBILITIES

• Install POS machine to merchants
• Management and resolve customer complaints
• Training to customers
• Identify and escalate issues to line manager
• Inform to related Department/ Partners to solve merchant’s problem
• Complete call logs and reports –  Other duties as assigned

JOB REQUIREMENTS
Education:

– Bachelor degree and above

Experience:

• At least 01 year of experiences of callcenter or merchant care services.

Knowledge and Skills:

• Basic Knowledge card payment industry
• Communication skill
• MS Office software (Word, Excel, Power point)
• Team-work
• Being honest
• Maintaining confidence and trust
• Following the rules
• Conduct yourself in proper manner
• Treat others members fairy
• Loyalty to company and vendors
• Carry yourself – 100% effort
• Representation of Facts
• Confidentiality

WORKING LOCATION: Keangnam Landmark 72, Pham Hung, Yen Hoa, Hanoi
WORKING TIME: Monday – Friday & 9:00 AM – 6:00 PM

CONTACT US

Ms. Phuong Lai – HR Team – Email: phuong.lt@alli-ex.com